Patient Advice and Liaison Service (PALS)

 

Patient Advice and Liaison Service (PALS)

We are a department that can help you with many things.

Our services are confidential and we aim to make a difference to your experience of our services.

We can:

  • Listen to your concerns
  • Speak to other staff members on your behalf
  • Point you in the right direction, for advice or help
  • Put you in touch with people and services that can help you
  • Take feedback about your treatment
  • Pass on your compliments or thanks to our teams

Click here to visit our Healthwatch advice page.

Contact us

Ipswich Hospital

Due to Coronavirus (COVID-19), our offices are closed to visitors until further notice as we continue to follow the latest social distancing advice.

We would ask that you kindly telephone or email us and we will be happy to assist you.  

Thank you for your understanding and co-operation.

Email: pals@esneft.nhs.uk. Please state “Ipswich Hospital” in the subject line of the email
Freephone: 0800 328 7624
Tel: 01473 704 781

If your call is urgent and you need assistance outside of our office hours, please dial 01473 712 233 and ask to speak to the Site Matron.

Patient Advice and Liaison Service (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk
IP4 5PD

Office hours:  09:00 – 16:00 Monday to Friday (not Bank Holidays).  We are on the ground floor of the hospital, entrance 2, follow signs for PALS.  Our office is in South Finance suite opposite Bramford ward.  You do not need to make an appointment to come and see us.

Accessibility information from AccessAble

 

Colchester Hospital

Due to Coronavirus (COVID-19), our offices are closed to visitors until further notice as we continue to follow the latest social distancing advice.

We would ask that you kindly telephone or email us and we will be happy to assist you.  

Thank you for your understanding and co-operation.

Email: pals@esneft.nhs.uk. Please state “Colchester Hospital” in the subject line of the email
Freephone: 0800 783 7328
Tel: 01206 742 683 / 01206 746 448
If your call is urgent and you require assistance outside of our office hours, please dial 01206 747 474 and ask to speak to the Site Matron.

Patient Advice and Liaison Service
Colchester Hospital
Turner Road
Colchester
Essex
CO4 5JL

Office hours:  09:00 – 16:00 Monday to Friday (not Bank Holidays).  We are on the first floor of the hospital. You do not need to make an appointment to come and see us.

We can also deal with complaints

We will try to help you resolve any problems or concerns, but if we can’t, we will help you make a formal complaint. There is a separate complaints department, you can contact them using the link on the left.

If you do wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact us directly and we will help you.

Here is a complaints form that you can print at home and send in to us.  Otherwise contact us and we will post you a paper form.

 

Get involved – Make a difference!

Do you have a passion for improving healthcare? Would you like to support your local hospital as a Patient and Carer Experience Ambassador?

Support our Patient Experience Team by engaging in specific roles within the Trust such as participating in project working, engagement events and meetings, be a member of a patient and carer user group, surveys, admin support and engaging with patients to hear their experiences, to name but a few.

To discuss the opportunities please contact the Patient Experience team at patient.experience@esneft.nhs.uk  or call 01473 702101 (Ipswich and Colchester).

Back to top
Translate »