Patient Experience Team

Working with ESNEFT’s patients, carers and community

We believe that involving patients and carers helps us think about things from your point of view and can help us improve the services we provide. We want to work in partnership with you to improve everything we do.

The Trust appreciates and welcomes the support of patients, carers, family members, representatives from voluntary and community groups who would like to give their time to help the Trust understand how the services meet the needs of the local community.

If you are interested in finding out more about getting involved, please phone us on 01473 704 353 or email the patient experience team.


Join us and share your experiences

We want to hear about your experience at our hospitals and in the community.

Patient panels are forums where you can share your experiences and provide us with your views. Groups meet throughout the year to help us decide what care should look like, going forward and review patient feedback. This would be your opportunity to get involved in projects about the future of healthcare in your area.

Members can get involved in patient panels in a way that suits them. Members can take part by email, phone or at meetings. We want to hear from you and are inclusive of all backgrounds in the communities we serve. We will provide you with a safe space to share ideas.

Our current patient panels you may wish to join include:

  • Cancer (a joint Ipswich and Colchester hospitals group)
  • Diabetes (an Ipswich Hospital group)
  • Youth forums

If you want to join an area not listed, let us know and we can look into setting up a panel.

Our Patient Experience team support all groups. We would love to hear your feedback and invite you to join any of our panels.


Improving Accessible Information

The Patient Experience Team also support the Trust in compliance with the Accessibility Information Standard. Head of Patient Experience, Tammy Shepherd, is also the Trust’s Accessible Information Standard Champion. You can reach Tammy to discuss any AIS matter on 07771 762 785.

Tammy Shepherd, Head of Patient Experience and AIS Champion

Tammy Shepherd, Head of Patient Experience and AIS Champion


You can find out more about how ESNEFT are committed to making its websites accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, by viewing our accessibility information page.

ESNEFT Patient Experience, Carers and Co-Production Strategy in Easy Read (Opens in a new window 394 Kb pdf) (non-accessible pdf version)

ESNEFT Patient Experience, Carers and Co-Production Strategy (Opens in a new window 843 Kb pdf) (non-accessible pdf version)



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