How to make a complaint


How to make a complaint about ESNEFT

Telling us about a problem you would like us to fix

You can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS).

If you feel that your concern cannot be dealt with by department staff or via PALS you  may want us to look into your concerns formally.

You can choose how you contact us to make a formal complaint.

Making a formal complaint

Send a complaint by letter to Colchester Hospital

Complaints Department
Villa 2
Colchester Hospital
Turner Road

Direct line: 01206 742 881
Internal extension: 2881

Send a complaint by letter to Ipswich Hospital

Complaints Department (S617)
Ipswich Hospital
Heath Road
Suffolk IP4 5PD

Direct line: 01473 703 797
Internal extension: 5797

Send a complaint by email

Please email and say in the subject field of the email which hospital your complaint is about.

Fill in a complaint form

This is our complaints leaflet for you to print at home and send back to us.  Otherwise you can contact us and we will send you a paper copy.

If you need help and support to make a complaint

You can get help from an independent organisation to help you through the complaint process.  This is a free and confidential service.  Their help includes:

  • listen to you and helping you make your own choices
  • help to write a complaint letter
  • support you to decide if you are happy with the answers
  • help you prepare for a meeting
  • come with you to a meeting

For support with Colchester Hospital complaints contact:

Essex All Age Advocacy
Saxon House
27 Duke Street
Tel: 0300 790 0559
Web: Rethink website (Opens in a new window)

For support with Ipswich Hospital complaints contact:

Suffolk Advocacy Service
Telephone: 0300 456 2370
Web: Suffolk Advocacy Service website (Opens in a new window)

ESNEFT Complaints Policy

You can download a copy of our Complaints and Concerns handling policy as part of our Publication Scheme – making information about ESNEFT services and organisation available to the public.

Back to top
Translate »