How to make a complaint

 

If you wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS).

You can email PALS on PALS@esneft.nhs.uk

If you feel that your concern cannot be dealt with by department staff or via PALS you  may want us to look into your concerns formally.

To make a formal complaint you can do so by contacting our teams based at Ipswich and Colchester Hospitals:

Ipswich Hospital
You can write to:

Complaints Department (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk IP4 5PD

Direct line: 01473 703 797
Internal extension: 5797

Colchester Hospital
You can write to:

Complaints Department
Villa 2
Colchester Hospital
Turner Road
Colchester
CO4 5JL

Direct line: 01206 742 881
Internal extension: 2881

Alternatively you can email complaints@esneft.nhs.uk

Please say in the subject field of the email which hospital your complaint is about.

You can view our ESNEFT Complaints and Concerns Handling Policy here.

At the bottom of this page is our complaints leaflet for you to print at home and send back to us.  Otherwise you can contact us and we will send you a paper copy.

If you need help and support to make a complaint

You can get help from an independent organisation to help you through the complaint process.  This is a free and confidential service.  Their help includes:

  • listen to you and helping you make your own choices
  • help to write a complaint letter
  • support you to decide if you are happy with the answers
  • help you prepare for a meeting
  • come with you to a meeting

For support with Ipswich Hospital complaints contact:

VoiceAbility
Mount Pleasant House
Huntington Road
Cambridge
CB3 0RN
Tel: 0300 330 5454
Textphone: 0786 002 2939
email: nhscomplaints@voiceability.org
www.nhscomplaintsadvocacy.org

For support with Colchester Hospital complaints contact:

Essex All Age Advocacy
Saxon House
27 Duke Street
Chelmsford
CM1 1HT
Tel: 0300 790 0559
Email: essexadvocacy@rethink.org
www.rethink.org

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