How to make a complaint

How to make a complaint about ESNEFT

If you wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS).

Email PALS

If you feel that your concern cannot be dealt with by department staff or via PALS you  may want us to look into your concerns formally.

You can choose how you contact us to make a formal complaint.

Send a complaint by letter

Ipswich Hospital
You can write to:

Complaints Department (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk IP4 5PD

Direct line: 01473 703 797
Internal extension: 5797

Colchester Hospital
You can write to:

Complaints Department
Villa 2
Colchester Hospital
Turner Road
Colchester
CO4 5JL

Direct line: 01206 742 881
Internal extension: 2881

Send a complaint by email

Please email complaints@esneft.nhs.uk and say in the subject field of the email which hospital your complaint is about.

Fill in a complaint form

This is our complaints leaflet for you to print at home and send back to us.  Otherwise you can contact us and we will send you a paper copy.

If you need help and support to make a complaint

You can get help from an independent organisation to help you through the complaint process.  This is a free and confidential service.  Their help includes:

• listen to you and helping you make your own choices
• help to write a complaint letter
• support you to decide if you are happy with the answers
• help you prepare for a meeting
• come with you to a meeting

For support with Ipswich Hospital complaints contact:

Suffolk Advocacy Service
Telephone: 0300 456 2370
Email: suffolkadvocacyservice@pohwer.net
Web: www.pohwer.net/suffolk-advocacy-service

For support with Colchester Hospital complaints contact:

Essex All Age Advocacy
Saxon House
27 Duke Street
Chelmsford
CM1 1HT
Tel: 0300 790 0559
Email: essexadvocacy@rethink.org
www.rethink.org

ESNEFT Complaints Policy

You can download a copy of our Complaints and Concerns handling policy as part of our Publication Scheme – making information about ESNEFT services and organisation available to the public.