About your appointment


Attending an appointment at ESNEFT

Your appointment letter will tell you when and where to come for your appointment. Please read the letter carefully and try to plan your journey so you don’t need to rush.

What do I need to bring with me?

Your letter may ask you to bring some specific information or items. For example, you should bring your glasses if you are attending an eye clinic. Please try to remember these items if you can.

Your time with us matters. You might find it helpful to read our outpatients ‘top tips’.

You should also bring:

  • the letter or appointment card with details of your visit
  • a list of medicines, creams, drops or inhalers you currently take
  • any samples we have asked you to bring
  • for children – their health record
  • for antenatal – your pregnancy health record
  • a list of questions if you have any
  • some change for the car park
  • money for prescriptions or your exemption certificate
  • a snack and a bottle of water
  • a pound coin if you need to use a wheelchair

 When you arrive

  • Book in at reception or a self-service check in.
  • Tell the receptionist if you need to update any of your personal details, like a new address, GP or mobile phone number.
  • Tell us if you need any help or are worried.
  • Let us know if you leave the waiting room, for example to visit the toilet, so you don’t miss your appointment.

You can use your mobile phones in the outpatient department and we have free wi-fi.

Need to change your appointment?

We understand that circumstances change. Please let us know as soon as possible if you need to rearrange or cancel your appointment. This helps us see other patients at the right time.

To cancel or rearrange your appointment, please call the number on your appointment letter.


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