About your appointment


Things to think about

Your appointment letter will tell you when and where to come for your appointment. Please read the letter carefully and try to plan your journey so you don’t need to rush.

Attending outpatient appointments during COVID-19

Please note there have been no changes to accompanying people attending our outpatient departments.

Patients cannot be accompanied in waiting areas, unless they are a child, vulnerable adult or there are exceptional/compassionate circumstances, in which case one adult may accompany the patient – providing the patient and accompanying adult are free of COVID-19 symptoms.

While we are asking everyone to attend on their own, if this is not possible, please contact us on the number on your appointment letter to let us know and we can make arrangements with you. Only one support person in essential cases is welcome to attend with you and they may need to wait elsewhere during your clinical consultation.

What do I need to bring with me?

Your letter may ask you to bring some specific information or items. For example, you should bring your glasses if you are attending an eye clinic. Please try to remember these items if you can.

Your time with us matters. You might find it helpful to read our outpatients ‘top tips’ to make the most of your time with our team. 

You should also bring:

  • the letter or appointment card with details of your visit
  • a list of medicines, creams, drops or inhalers you currently take
  • any samples we have asked you to bring
  • for children – their health record
  • for antenatal – your pregnancy health record
  • a list of questions if you have any
  • some change for the car park
  • money for prescriptions or your exemption certificate
  • a snack and a bottle of water
  • a pound coin if you need to use a wheelchair

 When you arrive

  • Book in at reception or a self-service check in.
  • Tell the receptionist if you need to update any of your personal details, like a new address, GP or mobile phone number.
  • Tell us if you need any help or are worried.
  • Let us know if you leave the waiting room, for example to visit the toilet, so you don’t miss your appointment.

You can use your mobile phones in the outpatient department and we have free wi-fi.

Need to change your appointment?

We understand that circumstances change. Please let us know as soon as possible if you need to rearrange or cancel your appointment. This helps us see other patients at the right time.

To cancel or rearrange your appointment, please call the number on your appointment letter or use the appointment team numbers for Colchester or Ipswich.


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