Interpreting and translation services

 

Online translation services

PDF documents in this website can be translated using the Recite plugin which can be accessed at the very top of this website by clicking on the AAA Accessibility link, which will open the Recite active bar.

Recite has the facility to translate into many languages, however do note that at times it may struggle with accurately interpreting pdf’s and may not necessarily read text in order. If you require further support please contact the Patient Advice and Liaison Service (PALS)

Specific services

The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.

The Trust provides interpreting and translation services through DA languages.

These services are free of charge to patients who need them.

They include:

  • Telephone interpreting (an interpreter can usually be located and on the other end of the phone)
  • Face-to-face interpreting (when telephone interpreting is not a suitable option)
  • British Sign Language (BSL) interpreting – (Help with communication)
  • Document translation (e.g. patient letters, patient leaflets and medical notes)
  • Transcription (conversion of a recorded conversation into writing).

Booking an interpreter

Trust staff will book your telephone interpreter before you arrive for your appointment, but it is still helpful to let the ward/clinic staff know in advance that you require one as so you can.

This will enable them to check that an interpreter in the language you require can be accessed.

If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.

Further information/contact

If you have any queries relating to the Trust’s Interpreting and Translation Services, please contact the Patient Advice and Liaison Service (PALS)

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