If you require further support please visit the Patient Advice and Liaison Service (PALS) web page (Opens in new link)
Specific translation services
The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.
The Trust provides interpreting and translation services through DA languages.
These services are free of charge to patients who need them.
They include:
- telephone interpreting (an interpreter can usually be located and on the other end of the phone)
- face-to-face interpreting (when telephone interpreting is not a suitable option)
- British Sign Language (BSL) interpreting – (Help with communication)
- document translation (e.g. patient letters, patient leaflets and medical notes)
- transcription (conversion of a recorded conversation into writing).
Booking an interpreter
Trust staff will book your telephone interpreter before you arrive for your appointment.
It is helpful to let the ward/clinic staff know in advance that you require one. This will enable them to check that an interpreter in the language you need can be accessed.
If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.
Further information/contact
If you have any queries relating to the Trust’s Interpreting and Translation Services, please visit the Patient Advice and Liaison Service (PALS) web page (Opens in new link)
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