Interpreting and translation services


Translation services at ESNEFT

Online translation of web content

This website content can be translated using the Recite plugin which is accessed by clicking on the AAA Accessibility link in the grey bar at the top of the website, which will open the Recite active bar.

Recite has the facility to translate into many languages.

Please note that at times readers may struggle with accurately interpreting downloadable PDFs and may not necessarily read text in order. If you require further support please visit the Patient Advice and Liaison Service (PALS) web page (Opens in new link)

Specific translation services

The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.

The Trust provides interpreting and translation services through DA languages.

These services are free of charge to patients who need them.

They include:

  • telephone interpreting (an interpreter can usually be located and on the other end of the phone)
  • face-to-face interpreting (when telephone interpreting is not a suitable option)
  • British Sign Language (BSL) interpreting – (Help with communication)
  • document translation (e.g. patient letters, patient leaflets and medical notes)
  • transcription (conversion of a recorded conversation into writing).

Booking an interpreter

Trust staff will book your telephone interpreter before you arrive for your appointment, but it is still helpful to let the ward/clinic staff know in advance that you require one as so you can.

This will enable them to check that an interpreter in the language you require can be accessed.

If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.

Further information/contact

If you have any queries relating to the Trust’s Interpreting and Translation Services, please visit the Patient Advice and Liaison Service (PALS) web page (Opens in new link)

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