Video appointments using MyChart
There are a number of ways that we can offer you an appointment, including over video.
Video consultations are easy to use and are often more convenient – saving you time and money.
The decision to offer this type of appointment will be made by a medical professional and will depend on your individual care needs.
Our video appointments will mainly be held through our MyChart patient portal.
How it works
- your clinician will decide if a video consultation is suitable for your care
- you will receive a letter confirming your video visit appointment date and time
- the link for the visit will be sent to the email address we have on file for you
- if you already have a MyChart account it will be sent to your account as well
What you need
- a valid email address so we can send you the video link
- a device with internet access plus enabled camera and mic (smartphone, tablet, laptop or desktop computer)
- you will not be able to join the call any earlier than 15 minutes before your appointment time, but please check your device is working ready for your call
Before your call
When you log into MyChart you will see your video appointment on your home screen.
- you should see a button for pre-appointment tasks – click this to go through to another screen showing a button for testing hardware
- once you click through to test hardware, you will be able to check your network, camera, mic and speaker
- you will need to close this window once you have completed the test
- testing your device works should be done ahead of your appointment and we recommend you complete this pre-check before every video appointment.
Your video appointment will be on Teams. You will not need to download the Teams app, but more information about Teams and whether your device is compatible is available on the Microsoft website.
System requirements for Microsoft Teams Free – Microsoft Support (Opens in a new window)
How the call works
Fifteen minutes before your appointment, you will see a join button you will be able to click to enter the lobby. Once in, your care team will start your appointment at your scheduled time.
More about MyChart
MyChart is a secure online patient portal which can be accessed by downloading the app on your smartphone or via the web page.
You can use it to:
- access your video appointments directly
- view test results and letters
- manage your appointments
- message your care team
- provide access to loved ones who are helping you to manage your care
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