MyChart helpdesk
MyChart patient helpdesk: 01473 707 567
The helpdesk is open Monday to Friday, 9am to 5pm (excluding bank holidays).
You can leave us a message outside these hours, or if the service is busy, and we will get back to you.
Email: MyChartHelpdesk@esneft.nhs.uk
For email queries please include your:
- name
- date of birth
- postcode
- brief details about your enquiry
We review emails regularly within office hours.
Need urgent medical help?
MyChart is not for urgent problems or emergencies. If you have a serious medical problem and need help, call 999 or go to your nearest emergency department (A and E).
I have forgotten my username
Go to the MyChart login page. Select Forgot username? below the sign in button and follow the instructions on screen.
I have forgotten my password
Go to the MyChart login page. Select Forgot password? below the sign in button and follow the instructions on screen. Your password should be between 8 and 20 characters long and include:
- an upper-case letter
- a lower-case letter
- a number
- a special character
I did not receive an activation code
Go to the MyChart login page. Under New user? select the Sign up now button. Click on Sign up online and follow the instructions on screen.
If your phone supports face or fingerprint ID you will also be offered the option to switch this on for your MyChart account. We recommend that you do this.
Visit our page on data security for more information.
I cannot see my test results
Test results will be added to your MyChart account after a few days or weeks. Times may vary depending on the type of test.
Visit our page on what your results will look like on MyChart for more information.
I am supporting a child or young person under 18
If you are a parent or carer of a child or young person under 18, please speak to your child’s healthcare team at their next appointment to request a proxy account.
Learn more about proxy accounts for MyChart on our result releases page.
Back to top