MyChart Overview
MyChart is a free app to download that gives you greater control over your hospital healthcare, allowing you to securely access parts of your health records.
This means information is available in real time and as a patient you should only have to tell your information once, no matter how many clinicians see you as a part of your healthcare journey with our hospital and community services.
Features for patients on the MyChart app
- letters from your clinician to you and other healthcare professionals about you
- test results that our clinicians have taken
- appointments booked for you as part of the services provided by ESNEFT
- you can message health care teams via care team pools (direct messages to clinicians is not available)
- you can join video visits, where they are offered
- you can provide feedback by filling in questionnaires before appointments
- complete appointment and registration check-in before you arrive
- you can also allow access to your MyChart account if you’d like a loved one to support you with your appointments or help manage your record
- link with other hospitals where you are receiving care, if they also use MyChart
Sign up to MyChart
You can use the MyChart app on your mobile, tablet or computer. Follow the link below to open MyChart and register your account.
MyChart – login page (opens in a new window).
Your address in MyChart
Making sure we have the correct address for you is really important.
If you need to update your address please note that any changes require review and approval by our teams before they’re applied to your health record.
To help us make sure your address is entered correctly, it must align with the way Royal Mail has your address documented. For example the area where you live may be called something different locally, to its official listing.
If you’re unsure, you can check your address on the Royal Mail website (opens in a new tab)
Please make sure that your GP practice also has your updated address. If your GP record is not updated, any changes made in MyChart may be overwritten during routine updates.
How we are using MyChart to improve your experience with ESNEFT hospitals and community services for patients
- it helps us prevent empty appointment gaps
- it allows you to book certain appointments yourself and not need to wait for our teams to do it for you
- you can register for your appointment before you arrive, which can help save time
- the message function means you can contact our care teams reducing the need to phone for advice and appointment information
- staff can add comments to results to help you understand medical information
- less reliance on paper letters, information goes straight into the app and quicker to you
- improved documentation process, meaning better quality time in clinic so you can talk about what really matters to you and your clinician
- a helpdesk is available for you when you need further support
MyChart video
An animated summary of the benefits of using MyChart is available on our YouTube Channel.
Transcript for MyChart video
Description: Open with MyChart decorative logo that transitions to an animated video. Starts with an over the shoulder shot of a doctor assessing a patient in a hospital bed.
Dialogue: The way we manage information at East Suffolk and North Essex NHS Foundation Trust is changing.
Description: Shot from behind someone at a desk with multiple screens working in a hospital administrator role.
Dialogue: Currently we use a variety of systems across our hospitals and community services, but we’re moving to one system to make it easier for our patients.
Description: Mascot for our MyChart programme (Sid) sitting on a sofa at home holding his mobile. Follow up shot during dialogue is a point of view shot of him looking at the app.
Dialogue: One new system means you’ll have one electronic patient record when you’re careful at our hospitals and you’ll be able to access this record from your phone using an app or website called MyChart, there will be many benefits for patients.
Dialogue (continued to same image): You’ll be able to see your health information through the app or website. You will have more control over your health because you can access, rearrange or book your hospital appointment through MyChart.
Description: A man and a woman sit in a room behind a white table the camera pans across each o them as they work on a laptop before moving to a clock behind them.
Dialogue: Your health record will also be visible through my chart. Having all your hospital healthcare information in one place also means it’s easier for you and your clinical team as you won’t have to repeat what’s happened to you, which will save time for everyone and help you get the care and treatment you need.
Description: Shifts to a quick image of a piggy bank, then a letter falling onto a door mat, before shifting to a grand screen bookended by movie premier style red curtains.
Dialogue: Plus, it’s completely free to use.
Description: Woman in bed holding her phone up to the screen.
Dialogue: And you’ll be able to see your test results and contact your clinician directly.
Description: Screen shifts over and a man holding a laptop appears in a split screen.
Dialogue: You can also give a loved one access to your MyChart record if you’d like some support with your account.
Description: Envelope on door mat.
Dialogue: And if you are a family member, don’t want to use MyChart, that’s fine. You’ll continue to receive information as you always have done.
Description: Theatre curtains and screen showing MyChart logo and wording ‘download now’.
Dialogue: Download MyChart or sign up on the website to view your account and become involved in your care.
Description: Fades to MyChart and ESNEFT decorative logos.
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