Your views matter

We are listening

We want to know what you think of our services and use your feedback to improve.


Mother smiling at her baby


Let us know about your experience

Tell to a member of staff on the ward or in the clinic. We’d like to hear about what we’re doing well and what needs improving.

If you are letting us know we have done well, thank you very much. Our staff always love to hear that you’ve had a good experience. If you have a concern we want to help as quickly as possible, so please let us know if something isn’t right for you.

If you would prefer to talk to someone not directly involved in the care provided to you or the person you care for, you can contact our friendly and helpful Patient Advice & Liaison Service (PALS) – freephone 0800 328 7624.

We always welcome your feedback and we are currently collecting feedback about our Advanced Clinical Practitioners (ACPs).  If you have had any experience with an ACP, please complete our ACP survey (Opens in a new window) .

If you wish to make a formal complaint please contact the Complaints Team.

How to make a formal complaint (Opens in a new window)


External organisations

You can contact our local Healthwatch organisations

You can also leave a review on NHS Choices. Follow the links below to leave a review and see our current ratings.

Colchester Hospital reviews on NHS Choices (Opens in a new window)
Ipswich Hospital reviews on NHS Choices (Opens in a new window)




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