About this service

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Find contact details, visiting times and ward information.

Colchester Hospital

Bereavement Suite

Ground floor, main building
Turner Road
Colchester  CO4 5JL

  • Relatives enquiry line: 01206 742 812
  • Bereavement Office: 01206 744 245

Monday to Friday: 8am to 4pm (answerphone at all other times).

To contact the chaplain 

Please contact switchboard on 01206 747 474 and ask them to page the on-call chaplain. Chaplains are on site Monday to Friday during office hours and Sunday morning, and otherwise on call from home.

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Ipswich Hospital

Please call the bereavement team on 01473 704 498

The bereavement team are available between 9am and 4pm weekdays. To ensure you are not unnecessarily delayed, please do not attend the hospital until you have been informed that the medical certificate has been completed.

Visiting your loved one after their death may help and can be easily arranged for you. The mortuary has a separate ‘Rosemary Suite’ with reflection garden. These appointments can be made by the bereavement officer, or by calling the mortuary directly. Visiting hours are 1pm to 4pm by appointment. If you wish to visit outside of office hours please call our hospital switchboard, who will organise this for you.

Mortuary opening hours for funeral staff are between
1pm and 4pm weekdays or mornings by prior appointment.

Ipswich Hospital Cancer Bereavement Support 

If the death has occurred as a result of cancer, the Oncology
Department offers a support service with a dedicated bereavement line. Please telephone 01473 704 902 for advice and assistance.  In addition to providing short-term counselling, information about support available to bereaved children can be provided.

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We offer our sincere condolences to the family and friends of people who have sadly died whilst under our care. Help, guidance and support is given in our bereavement packs but if you would like to have a personal discussion, do please get in touch with our patient advice and liaison service (PALS).

We appreciate the need for clear information and guidance and will do our utmost to support you and your family.

The bereavement team are here to advise you. The steps involved in collecting the medical certificate, registering the death and dealing with the various documents can be both daunting and confusing. Please be assured we will do all we can to make the process as simple as we can for you.

You will find contact details for the bereavement teams in the Colchester and Ipswich hospital links, along with step-by-step guides about bereavement and loss.

 

Visiting

  • Visiting will be supported. The maximum number of visitors who may attend an appointment is two (this is so we can maintain social distancing in the viewing room and our waiting areas). There is still no requirement to attend the hospital to collect a medical certificate of Cause of Death as this process is being managed electronically between the hospital and the Registration Service.

Visiting and attendance at appointments in exceptional / compassionate circumstances, as well as carer responsibilities is supported across the Trust. Specific visiting guidance is here for carers.

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