Working with ESNEFT’s patients, carers and community
By telling us what you think of our services, we can improve the care we give our patients.
Involving patients and carers helps us think about things from your point of view. We want to work with you to improve everything we do.
We welcome the support from people who give their time to help us understand how our services help you. This includes patients, carers, family members, and people from voluntary and community groups.
Interested in getting involved? Please contact 01473 704 353 or email the patient experience team.
Join us and share your experiences
We want to hear about your experience at our hospitals and in the community.
You can share your experiences and give us with your views at patient panels.
Groups meet throughout the year to help us decide how we should care for people. They also review the comments from patients about their care. This would be your chance to get involved in projects about the future of healthcare in your area.
Members can get involved in patient panels in a way that suits them. Members can take part by email, phone or at meetings. We want to hear from you and are inclusive of all backgrounds in the communities we serve. We will provide you with a safe space to share ideas.
Our current patient panels you may wish to join include:
- Cancer (a joint Ipswich and Colchester hospitals group)
- Diabetes (an Ipswich Hospital group)
- Youth forums
If you want to join an area not listed, let us know and we can look into setting up a panel.
Our Patient Experience team support all groups. We would love to hear your feedback and invite you to join any of our panels.
Refugee, Asylum and Migrant Action (RAMA)
RAMA is a voluntary organisation offering non-judgemental, practical support to refugees, asylum seekers and individuals facing severe vulnerability. The RAMA team speak 29 different languages, please let them know if an interpreter is needed.
Office Address:
31 Eld Lane
Colchester
CO1 1LS
Opening hours:
Morning 10am-12.30pm
Afternoon 1.30pm-4pm
Tel: 01206 638 454
email the Refugee, Asylum and Migrant Action (RAMA) team
Please call or email using the contact information provided. RAMA accepts walk ins, however assistance will be subject to the availability of caseworkers.
Improving Accessible Information
The Patient Experience team helps the Trust follow the Accessibility Information Standards. Providing information in formats such as large print, braille or sign language. — to people who need it.
Tammy Shepherd, Head of Patient Experience and ESNEFT Accessible Information Standard Champion. You can reach Tammy to discuss any AIS matter on 07493 093407.
Tammy Shepherd, Head of Patient Experience and AIS Champion
Find out how make our websites accessible, under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, by viewing our accessibility information page.
Patient Experience Carers Strategy 2023 – 2027 – ESNEFT Document library (esneftdoclibrary.org.uk)
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