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In the community
Anglian Community Enterprise provides the pain management service in the community for patients in Essex. For more information please see the ACE website.
ACE Community Gateway 0300 0032 144 (7am–10pm)
Email ACE Community Gateway
Cancelling or changing an appointment
It is very important that you let us know in advance if you need to cancel or change an appointment. If you let us know in time, we can rebook your appointment and let someone else have your original slot. This helps us to reduce waiting times.
Please note: If you fail to attend an appointment without warning us in advance, then in line with Hospital policy we will discharge you from the Service. All future appointments or procedures you have booked with the Pain Clinic will be cancelled.
If you want to change or cancel your first appointment with us, please call the Ipswich Hospital Call Centre on 0845 8400 200.
If you want to change or cancel a follow-up appointment, please contact the Chronic Pain Management Service reception desk directly on 01473 703 436. You can either speak directly to one of our receptionists, or leave a message on the answering machine. If you leave a message, please state clearly:
- your full name;
- your date of birth;
- your hospital number (if you know it); and
- the date and time of the appointment you want to cancel or change.
Tell us whether you would like to cancel and/or change your appointment. If you want to rebook it, we will write to you to offer you another appointment.
If you want to change or cancel your first appointment, please call the Hospital Call Centre on 0845 8400 200.
If you want to change or cancel a follow-up appointment, please contact the Chronic Pain Management Service reception desk directly on 01473 703 436.
If you are not yet a patient of the service, then you are welcome to contact us to ask questions or find out more, but you cannot refer yourself to the service. You will need your GP, hospital consultant, or the Back and Neck Service to make a referral on your behalf.
Chronic Pain Management Service (C320)
General enquiries: 01473 703 167
Waiting list enquiries and theatre scheduling: 01473 703 435
How to get hereView hospital directions
The Pain Clinic is located on the 9th floor of the maternity block – entrance 7.
01473 712 233
Staying in hospital
Various operations are carried out under the care team including:
- nerve root injections
- spinal cord stimulation
- targeted injections
What we do
We help patients manage acute pain (this is pain which starts suddenly, we usually know what has caused the pain and we know how long it will last).
We also work with patients who experience long-lasting pain. This is chronic pain.
The aim of our services is to help people to cope with and manage their pain as best they can, so they can limit the impact of pain on their life as much as possible.
For information about pain management, please visit the NHS Choices website.
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