26/10/2018 | Press releases

Talk to us about your medication

If you have any questions or concerns about the medication you or someone you know takes, but you’re not sure who to talk to, help is at hand.

Members of the Pharmacy team at Ipswich Hospital are going to be holding a question and answer session in the Carers’ Cabin, near the hospital’s south entrance, between 2pm and 5pm on:

  • Tuesday October 30
  • Thursday November 15
  • Tuesday November 27

It is not something that has been offered before, but if it is a success and there is demand for the service from patients and carers, extra dates could be added.

Senior regional medicines information pharmacist Abigail Scott, said:

“For the last few years the Medicines Information service has operated a telephone helpline service for patients and family carers who want to discuss any questions they may have about their medicines.


“We know some people wouldn’t feel confident leaving messages on our answer machine though, so we’re hoping by increasing the different options patients have to contact us, we can help those who might otherwise struggle to get the help they need.

“We’re hoping this improves the way patients are able to manage their medication, particularly from a patient safety point of view. If they understand what they’re taking, they should get more benefit from it, and may be able to avoid unnecessary hospital visits.”

Patients or family carers are welcome to call the helpline on 01473 703604, and leave a message on the secure answer machine. A pharmacist will then get back to them, normally within the hour if called between 9am and 5pm, Monday to Friday, or the next working day if the message is left outside of these hours.

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