09/12/2021 | Press releases

Big thumbs up for children and young people’s care

Children, families and young people have rated their experiences of receiving care at East Suffolk and North Essex NHS Foundation Trust (ESNEFT) as among the best in the country.

ESNEFT has been highlighted as one of the few trusts in England to score “better than expected” in the Care Quality Commission’s (CQC) 2020 children and young people’s patient experience survey, which has been published today.

This means that significantly more of those who responded answered positively to questions about their care compared with the national average.

Amy Bruce, associate director of nursing for women’s and children’s services, said: “We are delighted to receive this feedback from children, young people and their families in our care and are proud to deliver a positive experience during what is often a very difficult time.

“We are one of a small handful of trusts across the county to be highlighted in this way by the CQC. This is a tremendous achievement and a testament to the dedication and commitment of our staff, who work hard every day to deliver the best possible services to children, young people and their families.”

The survey was sent to young people aged eight to 15 who were admitted to hospital between November 2020 and January 2021.

It asked a range of questions about their admission, and covered subjects such as the hospital ward and staff, facilities for parents and carers, pain management, operations and procedures, the discharge process and their overall evaluations of their care.

The full report and survey results are available by clicking here.

Colchester & Ipswich Hospitals Charity is currently raising money to transform the children’s department at Ipswich Hospital and make services even better for young patients and their families.

The multi-million pound project will create a welcoming and child-friendly environment fit for the 21st century, with improved facilities for patients and their families or carers.

To find out more or support the appeal, click here.

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