How to make a complaint

 

If you wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS)

If you feel that your concern cannot be dealt with by department staff or via PALS you  may want us to look into your concerns formally.

To make a formal complaint you can do so by contacting our teams based at Ipswich & Colchester Hospitals:

Ipswich Hospital
You can write to:
Hospital Complaints Service (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk IP4 5PD

Email: advice.complaints@ipswichhospital.nhs.uk
Direct line: 01473 703 797
Internal extension: 5797

Colchester Hospital

Complaints department
Colchester Hospital University NHS Foundation Trust
Colchester General Hospital
Turner Road
Colchester
CO4 5JL

Email:complaints@colchesterhospital.nhs.uk
Tel:01206 742 881

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