If you wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS).
You can email PALS on PALS@esneft.nhs.uk
If you feel that your concern cannot be dealt with by department staff or via PALS you may want us to look into your concerns formally.
To make a formal complaint you can do so by contacting our teams based at Ipswich & Colchester Hospitals:
You can write to:
Hospital Complaints Service (S617)
Suffolk IP4 5PD
Direct line: 01473 703 797
Internal extension: 5797
Colchester Hospital University NHS Foundation Trust
Colchester General Hospital
Tel:01206 742 881
Alternatively you can email Complaints@esneft.nhs.uk
You can view our ESNEFT Complaints and Concerns Handling Policy here.Back to top