How to make a complaint

 

If you wish to make a complaint, you can start off by speaking to a member of staff in the department where you are being seen or contact Patient Advice and Liaison Service (PALS).

You can email PALS on PALS@esneft.nhs.uk

If you feel that your concern cannot be dealt with by department staff or via PALS you  may want us to look into your concerns formally.

To make a formal complaint you can do so by contacting our teams based at Ipswich & Colchester Hospitals:

Ipswich Hospital
You can write to:
Hospital Complaints Service (S617)
Ipswich Hospital
Heath Road
Ipswich
Suffolk IP4 5PD

Direct line: 01473 703 797
Internal extension: 5797

Colchester Hospital

Complaints department
Colchester Hospital University NHS Foundation Trust
Colchester General Hospital
Turner Road
Colchester
CO4 5JL

Tel:01206 742 881

Alternatively you can email Complaints@esneft.nhs.uk

You can view our ESNEFT Complaints and Concerns Handling Policy here.

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