Keep in touch with friends or relatives in hospital by using the Letters to Loved Ones email and message service
Whilst visiting times are restricted, you can now keep in touch with friends or relatives by using our new Letters to Loved Ones service. Simply type up your email, or leave a voice message and follow the instructions below. Your message will then be delivered to a loved one whilst they are in our care.
The Letters to Loved Ones service launched at ESNEFT on Wednesday 29 April 2020.
We are working with our staff to ensure that your loved ones are able to communicate with you should they want to.
To protect patient confidentiality this service is unable to provide updates relating to the treatment or any other detail of a person in our care.
For more information please see our Easy Read Guide
How to contact your loved ones:
To send a letter to a loved one, all you need to do is send an email to firstname.lastname@example.org
You can also send an email to that address to request setting up a video call, or you can leave a voice message by calling 01473 704353.
Simply follow the instructions below. Your message will then be delivered by our teams.
1. Start a new email.
2. Subject – Please write ‘Letters to loved ones’.
3. At the top of the message please put your loved ones:
- Full name
- Date of birth
- The ward they are in (if you know it)
- Which hospital site
Without this information we’re unable to guarantee the message will reach the recipient.
4. Write your message, but please be mindful of the information you share in this email. Don’t disclose anything confidential or too personal. You may want to include a photograph too.
5. Don’t forget to let them know who you are.
6. Double check you have typed in the email address correctly and press send.
The Letters to Loved Ones email service and telephone line will be monitored from 8am to 3pm, Monday to Friday (excluding Bank Holidays).
You will be sent an acknowledgement email to say we have received your message and it will be passed on to your loved one within 24 hours.
ESNEFT’s Patient Experience and End of Life teams, with support from the Trust’s Butterfly coordinators, are running the service.
We will not collect or share any personal data, including email addresses, or any other information contained within the body of an email other than for the purpose that it is intended.
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