About this service

The John Le Vay Cancer Support and Information Centre at Ipswich Hospital

Based in the north end of Ipswich Hospital – entrance 15 – Oncology department, Woolverstone wing – our services include:

A listening ear

We understand sometimes situations cannot be fixed, but just need someone who is prepared to listen. The centre staff and volunteers will be able to offer you that support.

Leaflets and books

We have many available for people to take away, either specific information about a particular type of cancer or a number of general support books. We also have information and leaflets about organisations, equipment and practical issues that may be useful.


We cam make referrals to other departments within the hospital or outside the organisations. We can help point you in the right direction of people and places who might be able to provide you with some additional support. Some of the people and organisations we can refer you to:

Dietitians, Family Support, St Elizabeth Hospice, Palliative Care Team, Chaplaincy, Bereavement team, Incontinence team, Lymphodema clinic, Frobishers (For wigs and alternative headwear)/


The centre has a selection of second-hand wigs in excellent condition that patients have handed back when their hair has grown back and they no longer have the need for them. Patients who are at the start of losing their hair can choose a wig in exchange for a donation.
We can also make referrals to Frobishers, in the town centre, where patients can purchase a new wig. The NHS prescribes a prescription to help towards the cost. If you are claiming certain benefits you may be able to receive further financial support.

Hats and scarves

We have a small stock of hats and scarves that patients can purchase for a small donation.


We can point you in the right direction to find out about travel insurance or give you information that can help you plan your holiday

Blue Badges for parking

We have an agreement with Suffolk County Council that with a supporting letter, we are able to offer some patients with cancer a fast track service for a Blue Badge for one year. This will enable you to park in designated parking spaces nearer to facilities. If you are suffering from symptoms such as breathlessness, chronic fatigue, ongoing incontinence issues, chronic pain or ongoing pain it would be worth asking us if you qualify.

Children’s books

If you need some help or guidance about how to talk to your children about cancer, we have some children’s books we can loan you.  Alternatively, some of the staff in the centre can chat to you about ways you might find helpful to have some of those difficult conversations.

Information about supporting children whose parents have cancer

We have an information folder in the centre that you are welcome to look through.  It explains about the support and guidance that is available either for the children or you, on how you can best support them.

Are you supporting someone with cancer?

We have a number of ways in which we can offer you support, including a specific folder on what is available locally.

Cancer organisations, websites, telephone helplines and magazines

We want to try and encourage people who wish to search the internet for information to visit recommended UK websites.

There are many national charity organisations, dedicated to specific types of cancer, that also have helplines, newsletters or conferences you might be interested in. Please ask us and we will happily provide you with contact details. We also stock a number of different magazines on different cancers that you can have a copy of if you wish.

Ways you can help us

Your feedback

This helps us to improve and develop our services and ensure we are meeting patient and family members’ needs. We would appreciate it if you can let us know your thoughts on what we do well and what we could improve, including any ideas you have.

You could leave feedback in the centre or email Louise or Debbie, the Centre Managers


We are very grateful to other organisations who do offer an element of support or funding.  Many of our initiatives and services are funded by local donations or fundraising.

We are also extremely grateful to anyone who offers to fundraise for the centre or provide any donations, and we thank you for helping us to make a difference.


We value the time and skills that people give to help the centre run.  If you are interested, then please ask how you might be able to help.  We ask that people need to be a minimum of two years post treatment to do any face to face work with patients.  However, we may have projects that people can help with whilst they are still having treatment or in the two years after.

We are also looking for people who would like to be creative and might like to join up with others to run occasional cake and craft tables to raise money for the centre.

We continue to ensure we meet your needs in the best way we can.

For further information or to access any of our courses, workshops or classes please contact:

Louise Smith or Debbie Logan by email or call us on 01473 715748.

The centre is open Monday to Friday – 9.00 am to 4.00 pm.



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