About this service

Opening hours

We are based at the north end of Ipswich Hospital – entrance 15 – Oncology department. The John Le Vay centre is open Monday to Friday, mornings from 9.30am to 12.30pm and afternoons from 1.30pm to 3.30pm.

  • At times when we have insufficient team capacity to safely meet the needs of people walking in to the centre, we will close the front doors and instead clearly invite people to access us via other routes that will remain available – telephone / email / website
  • Outside of the centre’s open times, contact details and forms will be available outside the centres and the phones will go to answerphone so that we can arrange to call people back as soon as possible
  • Patients arriving for pre-booked appointments will be welcomed as usual by their therapist / counsellor

Email the centre staff  or call us on 01473 715 748.

John Le Vay Cancer Support and Information Centre Accessibility information from AccessAble

Dedicated centre website

We have a comprehensive Ipswich Cancer Information website which was developed by staff and patients in the centre.

The site was kindly funded by a local charity, Art for Cure.

Our services

A listening ear

We understand sometimes situations cannot be fixed, but just need someone who is prepared to listen. The centre staff and volunteers will be able to offer you that support.

Leaflets and books

We have many available for you to take away, either specific information about a particular type of cancer or a number of general support books. We also have information and leaflets about organisations, equipment and practical issues that may be useful.


We can make referrals to other departments within the hospital or outside the organisation. We can help point you in the right direction of people and places that might be able to provide you with some additional support.

We can help with a wide range of topics:

  • newly-diagnosed patients
  • benefits
  • transport
  • blue badges for parking
  • counselling
  • cancer support groups
  • complementary therapy
  • family support
  • return to work
  • healthy eating
  • caring for someone with cancer
  • physical activity
  • teenage and young adults
  • cancer care navigators
  • children’s books
  • self-management Courses
  • support with hair loss
  • wigs
  • headwear
  • support in the community
  • caring for your pets
  • special moments
  • Macmillan publications
  • palliative care
  • end of life
  • travel
  • spirituality and chaplaincy
  • body image

How you can help us

Give us your feedback

Your feedback helps us to improve and develop our services and ensure we are meeting patient and family members’ needs. We would appreciate it if you can let us know your thoughts on what we do well and what we could improve, including any ideas you have.

You could leave feedback in the centre, email the centre staff or call us on 01473 715 748.


We value the time and skills that people give to help the centre run.  If you are interested, then please ask how you might be able to help.  We ask that people need to be a minimum of two years post-treatment to do any face to face work with patients.  However, we may have projects that people can help with whilst they are still having treatment or in the two years after.

We are also looking for people who would like to be creative and might like to join up with others to run occasional cake and craft tables to raise money for the centre.

For further information or to access any of our courses, workshops or classes please email the centre staff  or call us on 01473 715 748.


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