About this service

You can access support thanks to a dedicated helpline that has been launched by the Trust. 

The ESNEFT Cancer Support Helpline is there if you have any questions about your cancer diagnosis or care and has been developed in response to the Coronavirus (COVID-19) outbreak. 

The helpline is staffed on both the Ipswich and Colchester hospital sites by experienced and skilled staff, Monday to Friday, between 10am to 4pm, but it is hoped it may become a seven-day service. If you call with a clinical query, the call handler will either signpost you to your own clinical team, or they will ask the team to contact you, or they may be able to answer your questions themselves.

If you feel unwell during chemotherapy, you should call the number listed on your Chemotherapy Alert card – at Ipswich, this will be via the Acute Oncology Service, and at Colchester, this will be via The Collingwood Centre. If you are an Ipswich cancer patient you can call the ESNEFT Cancer Support Helpline on 01473 703008. If you are a Colchester cancer patient, you can call on 01206 745330.


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