Patient Information

Fracture clinic leaflets

Virtual Fracture Clinic (VFC)
Department of Orthopaedic Surgery
Colchester Hospital


For clinic appointments /admin, call 01206 746 543, Monday to Friday, 8am–4pm
For clinical issues related to the VFC only, call 07717 367 583, Mon to Fri, 9am–5pm


What is the Virtual Fracture Clinic (VFC)?


The VFC is a new approach to managing patients with a fracture or a soft-tissue injury.

Following your attendance to either the Emergency Department (A&E) or Minor Injuries Unit (MIU), you will be referred electronically to the VFC.

The VFC will review your case history (based on the referral from A&E or MIU) and imaging (X-rays etc). The VFC is held daily and is led by a consultant orthopaedic surgeon, helped by specialist plaster technicians and administration staff. The VFC aims to review your case within 24–36 hours of referral.


When will the VFC contact me?

You will usually be contacted within 48–72 hours of your referral to the VFC.

If your injury is sustained between Friday and Sunday, you will be contacted by the following Tuesday.

If, following your VFC assessment, more urgent treatment or assessment is required, you will be contacted earlier.


What should I do?

It is critical that we have up-to-date contact details for you, especially your telephone number(s). You should expect a call from the VFC during the timeframe explained above.

If we cannot speak to you in person, we will leave a short message explaining how to get in touch with us. If you have not received a phone call or message, within the appropriate timeframe, please contact the VFC on 01206 746 159.


Who decides my treatment plan and when?

It is important to remember that the Trauma and Orthopaedic consultants and their team, in combination with the patients, decide the treatment plan.

This is especially important in relation to surgery.


What are the possible outcomes following review by the VFC?

The possible outcomes are as follows:

  • Urgent review – this may be because further assessment or imaging (such as an X-ray) is required or we urgently need to change your treatment or assess for surgery
  • Fracture Clinic follow-up – your case will be triaged according to clinical need and availability of clinics
  • Physiotherapy follow-up – if your case doesn’t require Fracture Clinic management and a direct referral to physiotherapy for rehabilitation will be made. The Physiotherapy Department will contact you
  • Discharge – you will receive a phone call and advice regarding treatment, rehabilitation, expected outcomes and how to seek help if there are problems
  • Request for more information – more information is required and the VFC will either contact you or ask A&E or MIU to do this
  • Rejection of referral – the referral to the VFC was inappropriate (for example if the injury was a long-term problem or a problem not managed by the usual Fracture Service). The referral will be sent back to A&E or MIU who will arrange further management and/ or assessment as required


The Recite feature on this website attempts to provide digital accessibility and translation support. If you would like to make a request for a leaflet to be produced in a different format please see our PALS contact page in order to contact the team and make a request. If you require a translation please see our translation information page. ESNEFT are actively attempting to achieve accessibility regulation compliance under the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

© East Suffolk and North Essex NHS Foundation Trust, 2020.
All rights reserved. Not to be reproduced in whole, or in part,
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