Patient Information

Hearing and balance services leaflets

Hearing and Balance Services
Colchester Primary Care Centre
Tel: 01206 487 142
Text: 07801 672 153
Email Audiology


Paediatric Audiology Service

Welcome to the Colchester Hospital Paediatric Audiology Service. The following services are provided in the department:

Repair and replacement of hearing aids

Hearing aids that are damaged or faulty will be repaired or replaced and ready for collection within 24 hours of receipt to the department. Lost hearing aids will be replaced, ready for collection, within 24 hours of notification to the department. If a mould is required as well, please contact reception to arrange an appointment to have impressions taken.

New moulds

Impressions are needed for all new moulds. Impressions taken will be sent by first class post to the ear mould manufacturer on the same day if taken before 2.30 pm and the following working day if taken after this time. When parental permission to share a home address is given, moulds can be sent directly from the manufacturer to the parent or carer’s home address. Alternatively, moulds can be sent from the department once received from the manufacturer.

If you do not receive a mould within seven working days, please contact the department.

Emergency impressions for moulds

During regular attendance to hearing aid review appointments, moulds will be checked and, where necessary, replaced. New impressions can be made at that time.

Should a new impression be required prior to a hearing aid review, please contact the department to arrange a repair appointment. An 8am slot can be made available for urgent appointments – please contact the department to arrange this.


Batteries can be requested or collected from the Audiology Department at Colchester Primary Care Centre.

Changes to appointments

If you are unable to attend an appointment, please notify the department as soon as possible. Missed appointments result in longer waiting times for everyone.

Further information

If you have any questions, please contact us on 01206 286 909 with any questions you have, which will allow us to support you in the continued care of your child’s hearing needs.



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