John Le Vay Cancer Support and Information Centre


The John Le Vay Cancer Support and Information Centre

Based in the North End of the Ipswich Hospital – entrance 15, Oncology Department (Woolverstone Wing).

Our services include:

A listening ear

We understand sometimes situations cannot be fixed, but just need someone who is prepared to listen. The centre staff and volunteers will be able to offer you that support.

Leaflets and books

We have many available for people to take away, either specific information about a particular type of cancer or a number of general support books. We also have many leaflets about organisations, equipment or practical issues that may be useful.


We can make referrals to other departments within the hospital or outside organisations.  We can help point you in the direction of people and places that might be able to offer you some additional support.  Some of the people and organisations we can refer you to:

  • Dietitians
  • Family Support
  • St Elizabeth Hospice
  • Palliative Care Team
  • Chaplaincy
  • Bereavement Team
  • Incontinence Team
  • Lymphoedema Clinic
  • Frobishers – for wigs and alternative headwear


The centre has a selection of second-hand wigs in excellent condition that patients have donated to us when their hair has started growing back and they no longer have the need for them.  Patients who are at the start of losing their hair can choose a wig in exchange for a donation.

We can also make referrals to Frobishers in the town centre, where patients can purchase a new wig.  The NHS provides a prescription to help towards the cost. If you are claiming certain benefits you may be able to receive further financial support.

Hats and scarves

We have a small stock of hats and scarves that patients can purchase for a donation.


We can point you in the right direction to find out about travel insurance or give you information that can help you plan your holiday.

Blue Badges for parking

A new process has been issued from the Department of Transport as of 5th February 2019.
All applications, where possible, should be applied for online at  and then type Blue Badge in the search box.
If you don’t have access to a computer and have no-one to help you; then you can call the Blue Badge Team, who will arrange a date and time for a phone call assist application. 0808 800 4005 (option 2)

You will need to have the same Information to hand as those applying online.

Check list to apply for a Blue Badge.

  • If you are requesting a telephone assist you will be asked about the documents written below, so have them all together and at hand at the time of the call.
  • If you are applying online then please scan these documents below into your computer so when requested you can upload them into the application form.
  • Your contact details, full name and Date of Birth
  • Your National Insurance Number:-
  • One ID document:- Passport, Driving Licence, Birth or Marriage certificate
  • One Proof of address:- Council Tax / Utility Bill, or Bank letter, Hospital letter, dated within the last 12   months, with your name and address on. It is ok if it also includes your partner’s name
  • A recent head and shoulders photo of the person applying for the badge
  • If applicable: – A copy of your Benefit letter stating you receive the high mobility rate and your score rating (which must be 8 or over) You will probably need all 3 pages of the letter
  • Your driving licence if you have one
  • Any relevant documents relating to your diagnosis – if you have them
  • A list of your prescription medication
  • Dates and names of your diagnosis, treatments and names of relevant Health Care professionals

The Blue Badge Team are really helpful and will do all they can to help you, so please don’t get overstressed about applying, if you are having any difficulties call the team and ask for help.
They do understand that you may be struggling health wise and need some extra support.

Blue Badge Team Helpline: 0808 800 4005 (option 2)

John Le Vay Cancer Support and Information Centre: 01473 715 748

Children’s books

If you need some help or guidance about how to talk to your children about cancer, we have some children’s books we can loan you.  Alternatively, some of the staff in the centre can chat to you about ways you might find helpful to have some of those difficult conversations.

Information about supporting children whose parents have cancer

We have an information folder in the centre that you are welcome to look through.  It explains about the support and guidance that is available either for the children or you, on how you can best support them.

Are you supporting someone with cancer?

We have a number of ways in which we can offer you support, including a specific folder on what is available locally.

Cancer organisations, websites, telephone helplines and magazines

We want to try and encourage people who wish to search the internet for information to visit recommended UK websites.

There are many national charity organisations, dedicated to specific types of cancer, that also have helplines, newsletters or conferences you might be interested in. Please ask us and we will happily provide you with contact details. We also stock a number of different magazines on different cancers that you can have a copy of if you wish.

Ways you can help us

Your feedback

This helps us to improve and develop our services and ensure we are meeting patient and family members’ needs. We would appreciate it if you can let us know your thoughts on what we do well and what we could improve, including any ideas you have.

You could leave feedback in the centre or email Louise, the Centre Manager.


We are very grateful to other organisations who do offer an element of support or funding.  Many of our initiatives and services are funded by local donations or fundraising.

We are also extremely grateful to anyone who offers to fundraise for the centre or provide any donations, and we thank you for helping us to make a difference.


We value the time and skills that people give to help the centre run.  If you are interested, then please ask how you might be able to help.  We ask that people need to be a minimum of two years post treatment to do any face to face work with patients.  However, we may have projects that people can help with whilst they are still having treatment or in the two years after.

We are also looking for people who would like to be creative and might like to join up with others to run occasional cake and craft tables to raise money for the centre.

We continue to ensure we meet your needs in the best way we can.

For further information or to access any of our courses, workshops or classes please contact:

Louise Smith by email or call us on 01473 715748.

The centre is open Monday to Friday – 9.00 am to 4.00 pm.

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